Discover 3 Key Reasons You Should Use Chatbots for Sales

For example, you can boost customer engagement and increase conversions. The upsell potential increases with more personalized interfaces that tap into key consumer traits. Consumers prefer to buy products from chatbots that offer a customized buying experience. You can see the correlation here that enables companies to better monetize their website. Chatbots are a pretty controversial topic in the world of product marketing and can very quickly divide a crowd.

In this article, let us explore the benefits of some of the best sales chatbots of 2023. 82% of companies that use conversational marketing tools believe that bots are essential to their sales and marketing strategy. Intercom started as a messaging platform specifically designed for healthcare, financial service, education, and e-commerce industries. The company released its first chatbots in 2018 with highly customizable options—a positive from a features standpoint, a risk from a tech-history standpoint. Most of us have now used a chatbot to communicate with a company—especially after the in-person shutdows of 2020 and 2021—with both positive and negative experiences.

Improve marketing

He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.

In such cases, chatbots can push out convincing product info or even a special deal on the product through messages – to alleviate these hesitations. Chatbots constantly respond to the customers 24/7 and this will improve customer experience. See how Engati's chatbot templates improve conversational chatbot marketing. Using Engati, they were able to create an intelligent chatbot that engages customers in Dutch. Instead, the chance is that people may promote your platform as the most reliable one among their friends and family members.

Better Lead Generation and Lead Qualification

AI bots can also automate follow-up communications, nurture leads, and track campaign performance, optimizing the sales process and driving higher conversion rates. But, traditional tools fail to fetch important details regarding the interaction of the website visitors. When utilized correctly, these user details are no less than a gold mine. They can help eCommerce businesses to enhance the customer experience by improving the services in the right direction. In a way, eCommerce businesses don’t just sell products to their customers. Instead, they educate them about the product and keep it alive in their memory.

• So, here are 5 top uses of sales chatbots that will help to 10X your revenue within a limited time.
• You may do the same for potential clients by using chatbots to recommend products.
• From generating leads to recovering abandoned carts, the possibilities are endless.
• With a conversational approach designed to help you build relationships, Intercom can automate your marketing and engage users.

You can establish an omnichannel customer support by integrating it with several channels, including Facebook, Whatsapp, Instagram, etc. Drift lets you connect with your potential customers and grow sales with ease. This feature-packed tool enables you to create and deliver personalized conversations, which takes off the burden from your support representatives.

It can also help you identify which parts of your sales process would benefit most from automation. The purpose of a sales bot isn’t to replace real people, it’s to support them. However, when necessary they can transfer users to human agents to ensure that every customer gets the help they need. Further, you can easily answer FAQs, send product recommendations, and collect customers’ feedback for any improvements.

Bestseller turned to Heyday to use conversational AI to handle their influx of customer requests. They built a multilingual custom solution that could respond in English or French across Bestseller’s Canada e-commerce website and the company’s Facebook Messenger channel. Chatbots are the secret weapon of successful customer service use cases.

They assist in answering prospect/customer questions, but also help your team with internal activities like lead qualification. They can also be modified by your teams to focus on specific targeting depending on visitor traffic and proactively start chats (rather than waiting for users to start the conversation). Zendesk’s Answer Bot is an AI chatbot designed to help businesses deliver reliable, exemplary customer and sales support. Answer Bot stays on the job 24/7, ensuring your prospects and customers always have a helping hand, no matter where they’re located. Additionally, with chats available in 17 different languages, Answer Bot is prepared to solve local and global problems without missing a beat.

• Whether you're operating on Shopify, Squarespace, WordPress, Wix, PrestaShop, or any other major platform, Chatling syncs smoothly with your existing setup.
• You can develop chatbots integrated with Google Sheets, Salesforce, Twitter, and other services.
• I discovered Hello Rep through a search for the automated chat for our ecommerce site that sells high end consumer medical devices.
• Notably, this chatbot answers customer questions about the product with relevant solutions overcoming sales obstacles even before they reach the checkout page.
• As AI technology continues to advance, there are also concerns about whether sales chatbots will replace the need for human agents.

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